In this three-minute read, we look at how landlords can
manage tenants who are noisy, aggressive or destructive.

Let’s start with the good news: the vast majority of tenants
pay their rent on time and cause their landlords very little, if any, grief.

Now for the not so good news: a small percentage of tenants
wreak havoc. They infuriate the neighbours, damage property and behave in a
violent and aggressive way.

Legal Issues

From a legal perspective, it’s difficult to hold a landlord
responsible for the behaviour of a tenant (we’re all responsible for our own
actions, right?). However, a landlord can be liable if it can be shown that
they encouraged anti-social behaviour or did nothing to stop it.

Steps to Deal with Nuisance Tenants

1 Reference checks

The first step is to do all you can to avoid nuisance
tenants in the first place.Check all references rigorously. Sometimes
landlords take shortcuts because they want to let the property quickly or
because “a friend of a friend” has vouched for a prospective tenant. Do all the
relevant checks every time, even if Bob from the pub “swears” his nephew is a
“real diamond”.

2 Inventory

Take a detailed inventory of the property and photograph the
condition of every room. This will serve as a useful record if you wind up in a
dispute over damage to the property.

3 Read the fine print

Tenancy agreements should contain clauses relating to
sub-letting, noise, pets and anti-social behaviour – all potential areas of
conflict. If you need to evict a nuisance tenant later on, you may need to rely
on these in court.

4 Regular inspections

Inspections allow you to spot problems early. They also send
a clear message that you are on the case. Tenants are more likely to take
liberties with absentee landlords.

5 Talk – and listen

If a neighbour complains about the behaviour of your tenant,
you need to get the tenant’s side of the story. Stay calm and don’t jump to
conclusions. It’s not unheard of for neighbours to make false complaints or to
nit-pick. Try and pin your tenant and the neighbour down on details. Usually if
a story is untrue it quickly unravels when you press for times and dates.

6 Strike a balance

Things get tricky if both parties accuse each other of
lying. If this is the case, you’ll need to rely on your own judgement.

If you suspect your tenant is trying it on, ask the
neighbours to keep a diary of anti-social behaviour.

Conversely, if the neighbour reminds you of nosy Mrs Mangel
from Neighbours, ask your tenant to keep a diary of conversations and
events.

7 Keep a paper trail

Follow up all conversations and meetings with emails, and
keep details of any communications with neighbours, the council or police.

Next steps

If the issue cannot be resolved, you could opt for mediation
or push for eviction. If you pursue the latter and you’ve followed the steps
listed here, you will have a useful body of evidence to help you to make your
case in court.

Dealing with nuisance tenants takes the patience of a
saint, the negotiating talent of a top diplomat and sharp-eyed detective
skills. But if you’re not the embodiment of Mother Teresa, Kofi Annan and
Hercule Poirot, don’t worry. We can take the stress and burden of managing a
property off your shoulders.

Here at CWB Property we have the skills,
experience and expertise to expertly manage any difficult situations.